We provide you with customer insights gathered by conducting quarterly Voice of Customer (VoC) surveys provide complex feedback on key moments of contact with customers and customers’ needs and expectations that need to be fulfilled to be competitive in the market. Finally, you gain a clear indication on how to create the best customer experience ever and how to deliver it consistently.
Our VoC survey results in two metrics that are benchmarked and visualized in a Dashboard in our portal. A specialist will present the result and advice on appropriate measures where deemed necessary.
- Quarterly measurement VoC survey
- Monthly reconciliation meeting
Tailor-made and more frequent surveys can be offered