Voice of Customer (VoC)

VOC is one of the easiest and most popular ways of indicating how customers feel while interacting with your company. The survey allows you to gather complex feedback on key moments of contact with customers and crucial experience drivers for your business. The VOC survey brings a new perspective on customers’ needs and expectations expressed in clear KPI’s and what to change or implement in order for your company to build a competitive advantage in the market. Finally, you gain a clear indication on how to create the best customer experience ever and how to deliver it consistently.

What’s included:

• A generic survey to get the voice of your customers
• KPI’s: NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score)