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Customer Experience

With expertise in tracking customer experiences online and offline, we can transform insights into product development using our skilled team and advanced tools

Customer Experience is not just for the established company finetuning it´s customer experience. Bringing in customer experience early in the product-market-fit process can save a lot of costs.

Cooach´s CX-team helps you understanding your customers, from initial diagnosis to ongoing measurements and improvement. Our team of experts will identify areas for improvement through observations, data collection, and analysis. The results will provide you with key findings and recommendations for improvement.

With 24/7 access to real-time results, our service makes it easy to stay on top of your customers and make data-driven decisions.

Global contact

Marta Giera

Head of Central
Marta joined Cooach in 2020 and has 10 years of experience from managing cross-border projects in the field of customer experience and finance. Besides coordinating various assignments in Central Europe, Marta also leads the pan-European Cooach CX team. Marta holds a Magister degree in Business Administration from the University of Lublin.
Market research
Customer success management
Customer journey mapping
User feedback
Data analytics for CX
Social Listening and Engagement
Surveys and NPS Measurement
products, Services & Subscriptions

Business Area Subscription Customer Experience Insight

A subscription to customer experience insight incl. quarterly Voice of Customer (VoC) surveys to get feedback on crucial experience drivers for your Business.

Voice of Customer (VoC)

Voice of Customers (VOC) survey is a unique tool to regularly measure and enhance the customer experience with your products and services.

Cooach CX offers a one-stop shop solution to transform data and insights into concrete measures to improve your company’s customer experience

We are experts in evaluating customer experience both in the digital and brick-and-mortar worlds. Get an honest, in-depth insight into your business through the eyes of your customers and see what else you can do to create a unique shopping experience for your brand enthusiasts. Discover a full spectrum of market research services performed with the highest level of integrity with Cooach CX.

Additional products

Products for companies and other businesses with complex needs

Secret observations

From store audits to mystery video chats and online shopping. Cooach CX offers different types of mystery observations giving you the flexibility and freedom to choose what will work best for your business. Our mystery observers rate their experiences at designated consumer touch-points and share their insights in open commentary

Exit interviews

During a structured conversation with respondents (your real customers leaving the point of sale), an experienced interviewer collects information on various aspects of your brand, products or services. Exit interviews offer a unique opportunity to get honest and open feedback, providing valuable insights into consumer’s profile, behaviour, brand perception, shopping patterns and experiences.

Online focus groups

Online focus group is a method to conduct qualitative research. The discussion is led by our moderator with selected auditors to deep-dive into data collected during mystery observations. The scope on the online meeting refers to the selected improvement areas and is based on a pre-agreed scenario.
customers expect companies to understand their needs
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analyzing it.
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businesses cite quality and completeness as their largest data management challenge.
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companies are using customer experience to drive decisions
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News in Customer Insights
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Access our platform for free – get self-service templates, workflows and basic versions of Cooach Workplace® and Cooach Toolbox®.

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