Business Services Platform

Customer Experience Insight Subscription

A subscription to customer experience insight incl. quarterly Voice of Customer (VoC) surveys to get feedback on crucial experience drivers for your Business.
We provide you with customer insights gathered by conducting quarterly Voice of Customer (VoC) surveys provide complex feedback on key moments of contact with customers and customers’ needs and expectations that need to be fulfilled to be competitive in the market. Finally, you gain a clear indication on how to create the best customer experience ever and how to deliver it consistently. Our VoC survey results in two metrics that are benchmarked and visualized in a Dashboard in our portal. A specialist will present the result and advice on appropriate measures where deemed necessary.
What’s included:
  • Quarterly measurement VoC survey
  • Monthly reconciliation meeting
Tailor-made and more frequent surveys can be offered against quotation.
More Customer Insight services

Voice of Customer (VoC)

Voice of Customers (VOC) survey is a unique tool to regularly measure and enhance the customer experience with your products and services.

Want to know more about Cooach Business Services Platform?

We are happy to schedule a brief meeting to discuss how you can benefit from our business support services. Please enter your email below and book a meeting in the calendar that will pop up in the next step.

Jag vill veta mer om Cooach affärsstödsplattform

Vi tar gärna ett kort möte för att diskutera hur du på bästa sätt kan dra nytta av våra affärsstödsstjänster. Fyll i din mejl adress nedan och välj därefter en mötestid i kalendern som dyker upp i nästa steg.